Refund policy
Refund policy
We want you to be delighted with your lavender. If something isn't right, here's how we'll sort it out. Plants are living things, so please read the plant-specific bits below. This policy applies to every order we deliver, anywhere in the UK, including Northern Ireland.
Your right to cancel (14 days)
If you're buying as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days of the day you receive your plants, without giving a reason. You can also cancel at any time before your order is dispatched, including winter-break orders waiting for March dispatch.
To cancel, tell us via our Contact us page with your order number. A clear statement that you want to cancel is all we need.
- Cancelled before dispatch: we'll refund the full amount you paid, including delivery.
- Cancelled after delivery: please send the plants back within 14 days of telling us. We'll refund the price of the plants plus the standard delivery charge you paid, within 14 days of getting the plants back (or proof that you've sent them, whichever is sooner). Unless the plants were damaged or faulty, the cost of sending them back is yours.
While the plants are with you, please keep them watered and looked after. We may reduce a refund if they've been handled in a way that's beyond what's needed to check them, for example if they've been planted out or left to dry out.
Damaged or faulty plants
If your plants arrive damaged, diseased or not as described, let us know within 7 days of delivery via our Contact us page, with your order number and a photo if you can. We'll offer a replacement or a full refund for the affected plants, and we'll cover any return costs. Often we won't need the plants back at all.
Wrong item
If we've sent you the wrong plant, tell us via the Contact us page and we'll put it right at no cost to you.
Before you return anything
Please contact us first, so we can confirm the best way to send plants back. Returns sent without contacting us may be delayed.
Refunds
Refunds go back to your original payment method. We'll let you know once your refund has been processed. Your bank or card provider may take a few days to show it.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.
Questions
For any question about returns or refunds, get in touch via our Contact us page.
LavenderPlants.co.uk is a trading name of Other Side Marketing Ltd, a company registered in England and Wales (company number 14503937). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.